Most FAQs fail for one reason: they’re written “in a vacuum” and then forgotten. A useful FAQ should live where knowledge lives — inside your community chat — and evolve based on real questions.
1) Collect 20–30 recurring questions
Your chat history is the best source:
- how do I start?
- where are the materials?
- how do I submit homework?
- what if I’m behind?
- what are the communication rules?
2) Capture the “best answer” for each question
Don’t rewrite everything from scratch:
- pick the best mentor/instructor answer
- add 2–3 lines of context
- attach links to the original messages/materials
3) Make the FAQ searchable
Rules that help:
- one question = one short heading
- include synonyms (“assignment/homework”)
- mark the best answer (reaction / “Solved” summary)
4) Use AskMore so the FAQ becomes a search layer
Instead of telling newcomers “read the FAQ”, let them ask normally:
- AskMore finds answers in history (with quotes and links)
- shows different perspectives (when they exist)
- generates short summaries for long threads
Try it: https://t.me/AskMoreBot
5) Update weekly (15 minutes)
A simple ritual:
- pick 3 new questions of the week
- mark the best answer
- add to the FAQ and link it in the welcome message
Starting from scratch? First set up onboarding: first 7 days plan.