Metrics aren’t for vanity — they help you understand whether your chat supports learning or just produces noise. Track not only “message volume”, but also knowledge quality.
1) Activity (without illusions)
- member DAU/WAU
- % of members who posted at least once
- number of active threads per day/week
2) Question quality
Signals:
- % of questions using the template
- % of questions with context and links
- repetition rate (how many duplicates)
3) Time-to-answer and expert load
- median time to first helpful answer
- % of answers by experts vs the community
- how often repeats are handled via linking to past solutions
4) Onboarding
- how many newcomers become active in week 1
- how many reach a first small win
Related: 7-day onboarding plan.
5) Knowledge reuse
If you ship digests, FAQs, and search, you can track reuse:
- how often people link to past breakdowns
- how often AskMore finds an answer instead of re-explaining
Try it: https://t.me/AskMoreBot