You don’t need to redesign your community for AskMore to be useful. But a few things matter: permissions, member expectations, and a minimal process that turns chat history into reusable knowledge.
Below is a one-week pilot plan that works for expert communities, internal team chats, and support groups.
Before you start: choose the right chat
For a pilot, pick a chat where:
- there is weekly activity (questions/answers)
- repeats exist
- at least 1-2 mentors/experts regularly provide good answers
- an admin is willing to support the process and tone
If the chat is inactive, no bot can create knowledge from nothing. AskMore helps you reuse what already exists.
Day 1: access, privacy, expectations
1) Decide who can search
A common setup:
- moderators/mentors can search
- members can search (if your policy allows)
- experts get involved mainly in hard/nuanced cases
2) Explain it in plain language
This reduces anxiety and increases trust:
- why the bot is here
- what it does (search, summaries)
- what permissions it needs and why
- how members should ask questions and use search
Checklist: Privacy & Trust in Learning Communities.
3) Update the pinned message (as navigation)
The pin should answer “how do I succeed here”:
- question format
- where the FAQ/repeats live
- what to do before pinging an expert
- where to report issues
Day 2: “search first” (without toxicity)
The rule only works if it’s supported by behavior:
- moderators model it (“here is the answer + source link”)
- members understand it saves time for everyone
- hard cases still get human help
Guide: Reduce Repetitive Questions in Community Chats.
Day 3: create the first “knowledge cards”
Pick 10-15 “gold” answers and turn them into knowledge cards:
- short takeaway (3-7 bullets)
- applicability conditions (when it works / doesn’t)
- links to primary sources (messages/threads)
You don’t necessarily need a separate doc. The goal is reusable answers.
Framework: Turn a Telegram Chat Into a Knowledge Base.
Day 4: summaries and digests (so context doesn’t disappear)
In active chats, you need more than “find an answer.” You need to rebuild context:
- what was decided
- what tradeoffs were discussed
- what constraints apply
Weekly digests help: Weekly Community Digests (Playbook).
Day 5: expert support
Agree on how experts get involved:
- moderators triage and request missing context
- experts handle the nuanced/controversial cases
- expert takeaways become new knowledge cards
Playbook: How to Highlight Experts (Without Burnout).
Days 6-7: measure impact and decide what to scale
You don’t need complex analytics. Track five indicators:
- how many repeats were solved by linking to past answers
- how many questions required an expert
- time to first helpful response
- how many new knowledge cards were created
- how the moderators/experts feel about load and noise
Metrics guide: Education Community Metrics That Matter.
Common pilot mistakes
- adding the bot without explaining “why”
- no question format, so answers cannot be reused
- using “search first” as punishment
- never writing summaries, so knowledge keeps sinking
How AskMore supports the process
AskMore helps you:
- search by meaning over chat history (not only keywords)
- link to primary sources (messages) to increase trust
- summarize discussions so takeaways are visible
Comparison with Telegram keyword search: AskMore vs Telegram Search: When You Need a Bot.
Try AskMore on Telegram: https://t.me/AskMoreBot